100% Satisfaction Guarantee...........If you are not COMPLETELY SATISFIED with your Rhino Shelf® DIY structural garage shelving kit for ANY REASON, return it to us within 30 days from the date ordered, undamaged and we will refund your purchase price in accordance with our Return Guidelines. We do require you contact Rhino Shelf® Customer Service (888-542-2683) to let us know of your intent to return the product and perhaps tell us why. The customer is responsible for return shipping charges as noted in our Return Guidelines.
Limited Lifetime Warranty.............Rhino Shelf® offers a "No Excuses" Limited Lifetime Warranty. If any shelf component EVER fails due to workmanship or material defect, we will replace it at not cost to you. We may request the option to inspect the component on-site if we desire. Damage due to misuse or improper installation is excluded. Please see the written warranty (that was included with your original purchase) for details. For your information, it is printed here as well:
Rhino Shelf® warrants to the original purchaser of Rhino Shelf® Garage Storage shelving kits that the product will be free from manufacturing defects in workmanship and material for the lifetime of the purchaser. If the product EVER fails due to defect in material or workmanship, Rhino Shelf® will replace any defective part. The purchaser must contact Rhino Shelf®'s Customer Service Department and provide a description of the defective part, including digital pictures if requested, with the original purchase or installation documentation as validation of warranty coverage. Defective components must be returned to the manufacturer freight prepaid as requested under the terms of this warranty.
This warranty does not cover or apply to:
(a) damage to the product due to misuse, mishandling, or abuse,
(b) Products not used in accordance with manufacturer's instructions or recommendations,
(c) product not assembled or installed according to manufacturer's instructions,
(d) normal wear and tear,
(e) any deterioration of the finish,
(f) use of the product for purposes other than those for which they are designed or damaged caused by unauthorized attachments or modifications.
In addition, consequential damage and incidental damages, such as damage to person or property, are not covered under this warranty, and you should refer to your homeowner's insurance policy as with any other installed product.
Rhino Shelf® is a registered trademark and division of Innovative Design Technologies, LLC, P.O.Box 2296, Angier, NC 27501.