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FAQs


Frequently Asked Questions

Questions and answers about our award-winning garage storage shelving:

1. Are Rhino Shelf® systems designed only for garages?

No. Rhino Shelf® works great in workshops, barns, machine shops, tool sheds, warehouses, etc.. Rhino Shelf® is an option anywhere storage or organization is needed.

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2. Which Rhino Shelf® model is right for my garage, workshop, etc.?

First, determine where you would like to add a Rhino Shelf® Universal Kit. For the best results, refer to Rhino Shelf® Customer Service at (919) 331-0204. FaceTime, Skype, and Google Duo are also available. Please call to set up an appointment.

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3. What are the shelf dimensions?

Rhino Shelf | Compare the Rhino Shelf and the RhinoMini to select the perfect garage storage fo your home

Rhino Shelf®:  

     Depth (front to back) - 33 and 11/16 | Height (bottom of the shelf to top of diagonal assembly) - 25 and 7/8", (from top of shelf decking to top of diagonal assembly) - 24" | Length: each section is approximately 4 feet (depends on stud placement).

RhinoMini:

     Depth (front to back) - 20 and 3/16 inches | Height (shelf to top of diagonal assembly) - 12 and 7/16 inches (from top of shelf decking to top of diagonal assembly) - 11" | Length: each section is approximately 4' (depends on stud placement).

Corner Quickstart Kit:

     Same as Rhino Shelf®.

Rhino Combo:

      The Rhino Combo is a Rhino Shelf® AND a RhinoMini in one convenient package.

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4. Is there a specific height requirement for the Rhino Shelf®?

Height is determined by your ceiling and your needs. In a typical scenario, we recommend 82-84 inches. This height will clear most SUVs, vans, or large vehicles. 82-84 inches provides adequate space for cabinets, refrigerators, etc.. Also, 82-84 inches provides enough space for a person of average height to walk beneath the shelving, or to hang items such as bicycles, ladders, sporting equipment, gardening tools, etc.. This height will not conflict with opening doors. However, the installation height of your Rhino Shelf® is fully customizable to your specific needs and wants. 

For example: In low-ceiling structures, consider a lower height.

*Note: If items are going to be hung underneath the shelves, allow adequate space for those items.

Rhino Shelf® Kits are also a great storage option for over the garage door when space over the garage door track allows. At least 25 and 7/8 inches are needed.

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5. What is included in my Rhino Shelf® Universal Kit?

Universal Kits contain:

- All assemblies, which are pre-assembled for you and powder coated. All hardware (screws, nuts & bolts, and 3" lag bolts) are also included.

- Everything is wrapped and labelled clearly for installation.

- A pictorial installation QuickStart guide, Lifetime Warranty certificate, safety tips, and lumber requirements.

*Please note that lumber is NOT included - 2x4x96 cross members are needed to complete an installation.  Lumber is not included for several reasons and here are a couple - 1) The cost of shipping a 2x4x96 board is many times more than the cost of the board itself. It is cost effective for our customers and for Rhino Shelf® to avoid shipping lumber. 2) The length that is needed for each 4' section is determined by stud placement, which varies from structure to structure.

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6. Since lumber is not included, how many 2x4x96 boards will I need?

For the Rhino Shelf®, the Corner Quickstart Kit, and the top shelf of the Rhino Combo:

(# of feet of Rhino Shelf® purchased) divided by (4), then multiply by (2.5). Round any decimals or fractions up to the nearest whole board.

Example: (20 feet of Rhino Shelf®) divided by (4) = 5, then multiplied by (2.5) = 12.5. Rounded up is 13. 13 boards are required to complete a 20' Rhino installation.

For the RhinoMini and the bottom shelf of the Rhino Combo:

(# of feet of RhinoMini purchased) divided by (4), then multiply by (1.5). Round decimals or fractions up to the nearest whole board.

Example: (20 feet of RhinoMini) divided by (4) = 5, then multiplied by (1.5) = 7.5. Rounded up to 8. 8 boards are required to complete a 20' RhinoMini installation.

For your convenience, a chart with this information is included in each shipment.

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7. What is the weight limit / capacity of the Rhino Shelf® family of products?

Each 4' section of ANY Rhino Universal Kit will support 650 lbs. easily. To ensure the maximum amount of strength, please follow the installation instructions that are included in each kit. We have been installing and selling Rhino Shelf® for more than 14 years and, to our knowledge, there has never been a structural failure.

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8. What type of lumber is needed to complete the Rhino Shelf® installation?

We designed Rhino Shelf® around 2x4 cross members. We do not recommend a specific brand or store. Southern Yellow Pine, Northern Fir, and Spruce boards are commonly available and work well for our shelves. You may need to shop around for the best available quality.

To customize shelves for particular situations, varying thicknesses of plywood have been used. Also, 2x6 boards have been used. For more information on decking options, please contact us.

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9. Why are 2x4 cross members used with the Rhino Shelf® system?

2x4s offer: 1) Strength - If the 2x4s are used as suggested in a properly-installed Rhino Shelf® system, load deflection is avoided. 2) Versatility - Would you like to hang a bicycle, fishing rods, and/or a clothes rod beneath your Rhino Shelf®? Numerous hooks, straps, and other hardware are available for very affordable prices. No special, costly "add-ons" are needed. 3) Affordablity - 2x4s are strong material for the money and you can cut them to fit. See our photo gallery for more information and design ideas.

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10. Why is a wall-mounted design better than ceiling-mounted ones?

There are several reasons: 1) Wall-mounted shelves can hold at least 4 times the weight capacity. 2) Wall-mounted shelves will have no "stress cracks" as typically seen with ceiling-hung racks. 3) Lighting is not compromised or obstructed. 4) With our wall-mounted design, your items can be stacked as high as the ceiling will permit, allowing you to choose the square-foot capacity by choosing your shelf height. Which leads us to - 5) Shelf height can be customized with our system. 6) The wood decking provides an option to affordably hang a variety of items (See FAQ 9).

*7) This is the most important: Our wall-mounted shelves do not violate building codes or void homeowner warranties on ceiling joists or roof trusses.

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11. Can Rhino Shelf® be attached to concrete or cinder block walls?

Yes. Rhino Shelf® systems may be attached to concrete or cinder block walls. Instead of using the 3" stainless steel lag bolts to secure the assemblies to the wall, Tapcon screws may be used in their place. For more details on using Tapcon screws , call Rhino Shelf® Customer Service (888-542-2683).

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12. Can Rhino Shelf® be installed in metal or aluminum structures?

No. We do not recommend Rhino Shelf® systems for these structures unless they have been supported by wood construction similar to other wood buildings. For specific questions/situations, call Rhino Shelf® Customer Service (888-542-2683).

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13. Can the diagonal support bracket be attached beneath the shelf instead of above?

No. Rhino Shelf® was designed to carry a tension load from a diagonal wall-mounted system.  The diagonal supports above the shelf also frees spaces underneath for walking and/or hanging or attaching items underneath  The supports can also assist with keeping stacked items, such as totes from teetering over.

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14. How are Rhino Shelf® products attached?

Rhino Shelf® is a wall-mounted design.  Each assembly is attached to the center of the stud.  In most home construction, studs are placed 16" on center with most others being 24" on center. Therefore, Rhino Shelf® assemblies are attached every 3rd stud (or approximately 48") to accommodate our 4' sections.  Our pictorial QuickStart installation guide, included with each DIY kit, will assist in locating the center of the stud for proper assembly placement. Each assembly uses four 3" x 1/4"  stainless steel lag bolts to secure assemblies to the center of the stud. This does not compromise the structural integrity of your structure and, in fact, enhances the structural integrity. 

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15. What if the studs in my wall do not match 48" spacing?

That is completely fine and, in fact, Rhino Shelf was designed with variations in mind. Stud placement is rarely EXACTLY 48". (This is another reason why we do not ship boards with the kit. Boards should be cut to match what your specific measurements are in each bay.)

16. How do I locate the center of my studs and why is that important?

Specific details are included in every DIY kit to assist with finding the stud and then the center of stud. A spacer guide is included that will help with this process.  (The spacer guide assists with cross member placement as well.) Anchoring the Rhino Shelf® to the center of stud ensures the structural integrity of the system, supports the maximum weight, and increases the structural strength of the wall to which it is attached.

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17. What skills and tools are required to install Rhino Shelf® products?

Minimal handyman skills are needed. Basic tools are needed: tape measure, stud finder, 4' level, power drill, drill bits (1/8", 3/16", and 1/4"), hex-head drive sockets (1/4", 7/16", and 1/2"), wrench (1/2"), socket (1/2"), a pencil, safety glasses, and wood saw.

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18. How are orders shipped?

DIY orders are typically shipped within 24 hours in most cases (Monday-Friday, business days) of receiving the order. Weekend orders are processed on Monday. Orders are shipped via UPS Ground and picked up daily from our NC facility. Customers receive an order confirmation, as well as a shipping confirmation with tracking information.  Orders shipped to the continental US are shipped free unless the customer needs special handling, Next Day, or 2nd Day service. Delivery times are dependent upon the shipping address. Customers in Alaska and Hawaii should call Customer Service for special pricing to help with shipping costs.

Other subjects are covered on our Shipping and Returns page.

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19. How quickly are orders processed and shipped?

DIY orders are typically shipped within 24 hours (based on business week Monday - Friday) of receiving the order. Weekend orders are shipped on Monday. Orders are shipped via UPS Ground and picked up daily at our NC facility.  Customers receive an order confirmation, as well as a shipping confirmation with tracking information.  Orders shipped to the continental US are shipped free unless the customer needs special handling or Next Day or 2nd Day service. Delivery times are dependent upon the shipping address. Customers in Alaska and Hawaii should call Customer Service for special pricing to help with shipping costs.

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20. What items can be attached or hung to the cross members under the Rhino Shelf® system?

Bicycles seem to be the most common "get-off-the-floor" item. They can be hung horizontally or vertically. Ladders, Wheel Barrows, Golf Clubs, Fishing Rods and Reels, Backpacks, Book bags, hunting packs, camping gear, kayaks and canoes, surf boards, boogie boards, beach chairs, baskets for small items, and corn hole boards are only a small sample of things that our amazing customers have placed under our shelves. If you have any other great ideas, please share your pictures with us on Facebook.

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21. Are discounts available?

Yes. Special discounts are offered occasionally for special events or holidays. Seasonal discounts are highlighted on the Home Page and Catalog Page when applicable. Discounts also apply for certain groups (military, police, fire & rescue). Rhino Shelf® is also associated with certain builders where discounts apply through awards programs, affinity programs, etc. In some instances, discounts are based on the amount of order.  Call Customer Service to inquire if you qualify for any discounts.

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22. What payment methods are accepted?

Rhino Shelf® accepts all major credit cards - Visa, MasterCard, American Express, Discover, JCB, and Diner's Club - as well as PayPal.  Payments are processed through our secure site and all credit card security processing guidelines are compliant. Payments should be in US dollars.

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23. What privacy measures does Rhino Shelf® provide for its customers?

A customer's personal information (such as addresses, phone numbers, and email addresses) are maintained in a secure database. Rhino Shelf® will never sell personal information collected from its internet sites to mailing list brokers without your express consent. We may share your personal information with third parties that we hire to perform support services for us. These third parties are required to use the personal information that we share with them ONLY to perform services on our behalf and to treat your personal information as strictly confidential.

Security of Personal InformationYour personal information will generally be stored in Rhino Shelf®'s databases or databases maintained by our service providers.  Rhino Shelf® maintains reasonable safeguards to protect the confidentiality, security and integrity of your personal information. We use secure socket layer (SSL) technology to transfer personal information over the Internet. Although we use security measures to help protect your personal information against unauthorized disclosure, misuse or alteration, as is the case with all computer networks linked to the Internet, we cannot guarantee the security of information provided over the Internet and will not be responsible for breaches of security beyond our reasonable control.

Links to Third Party Internet SitesRhino Shelf®'s Internet Sites may contain links to Internet sites that are not operated by Rhino Shelf®. These links are provided as a service and so not imply any endorsement of the activities or content of these sites, nor any association with their operators.

Customer Payment Information - Payments are accepted through our merchant services who comply with federal security guidelines. We do not save your financial information (credit card numbers, security codes, etc.) locally.

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24. Does Rhino Shelf® offer a warranty?

Yes. Please visit our Warranty Page for details.

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25. Does Rhino Shelf® offer a satisfaction guarantee?

Yes. Please visit our Guarantee Page for details.

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26. What if the Rhino Shelf® that I purchased is lost or damaged during shipping?

If a product is lost or damaged in transit, please note that the damage/loss in the delivery receipt and obtain an inspection report for the damage from the carrier immediately. If product damage was concealed damage (not visible until the package was opened), report such damage within 5 business days from the date received. Otherwise, the responsibility will fall on the customer. Contact Rhino Shelf® Customer Service for assistance (888) 542-2683 to report all damages or losses.

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27. What is Rhino Shelf®'s Return Policy?

For returns, call Rhino Shelf® Customer Service (888) 542-2683 for a Return Authorization prior to returning any product. Returns must be completed within 30 days from the date of purchase. Rhino Shelf® will provide a merchandise credit, refund, or an equal exchange for authorized returns. Shipping will be prepaid; CODs are not accepted. Custom orders are not returnable. Restocking charges up to 20% plus freight charges may apply to returns not adhering to the return policy.