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FAQs


Frequently Asked Questions

Questions and answers about our award-winning garage storage shelving:

1. Why choose Rhino Shelf?

Engineering, Safety, Quality, Customer Service, Durability..... There are so many advantages to our garage storage system! Rhino Shelf is different because we do not attach to the ceiling at all. Most homes built since 2000 (and many before that) are constructed using engineered I-beam joists (more details in FAQ #2). Attaching to these joists immediately VOIDS THE WARRANTY on them, compromises the structural integrity of your home, and could result in collapse. It doesn't take a structural engineer to know that this is not a good idea.

Mounting to the wall is the logical and best choice. To do this, Rhino Shelf features a diagonal support that goes UP, and not down. The goal of Rhino Shelf is to store your belongings in a place that is out-of-your-way. The diagonal support should also be UP and out of the way. 

Beyond these features is solid engineering from our team, based right here in America. They engineered this product with SAFETY in mind. You and your loved ones will be walking under this shelving - it MUST be safe. Period.

Rhino Shelf is made in the USA with superior engineering, superior customer service, and superior safety!

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2. What's wrong with ceiling-hung garage storage?

Most homes built since 2000 (and many before that) are constructed using engineered I-beam joists for their ceilings. These I-beams are made of OSB (Oriented Strand Board), which is wood chips that have been glued together and pressed to shape. They are not solid wood. 

engineered i beams make ceiling hung garage storage unsafe
Looking at the picture makes it pretty obvious that attaching a rack to suspend underneath this is a bad idea. Moreover, the manufacturers of these I-beams say that suspending a load underneath them voids the warranty.
So why do ceiling-hung systems continue to sell to homeowners?
We couldn't speak for them and we don't know. Most homeowners do not know that these joists exist. They use a stud finder - the stud finder indicates that there is something behind the sheetrock - the homeowner assumes that it is solid wood - and they install the ceiling rack. They are not aware that the structural integrity of their ceiling is now compromised and that their warranty is now void.
If you look closely in the instructions of most ceiling-hung systems, they say "system must be installed in solid wood". As described before, most homeowners don't know to look for i-beams - hence the problem. Even in the most favorable circumstances, Rhino Shelf outperforms these ceiling racks in every way - volume, weight capacity, and safety. 

3. What does BRUSHED ALUMINUM and WHITE look like side-by-side?

Rhino Shelf Garage Storage | Finishes Compared

Whether it's the professional decor in white or the "gear-head" industrial look in brushed aluminum, Rhino Shelf looks great in every garage, barn, workshop, or warehouse!

4. Are Rhino Shelf® systems designed only for garages?

No. Rhino Shelf® works great in workshops, barns, machine shops, tool sheds, warehouses, etc.. Rhino Shelf® is an option anywhere storage or organization is needed. 

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5. Which Rhino Shelf® model is right for my garage, workshop, etc.?

First, determine where you would like to add a Rhino Shelf® Universal Kit. Measure the distance that you have available and round to the nearest 4-ft interval. If you have specific questions about your setup or anything related to measuring for Rhino Shelf, call us at (919) 331-0204. We would also be happy to arrange a FaceTime, Skype, or Google Duo video call. Please call to set up an appointment.

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6. What are the shelf dimensions?

Rhino Shelf | Compare the Rhino Shelf and the RhinoMini to select the perfect garage storage fo your home

Rhino Shelf®:  

     Depth (front to back) - 33 and 11/16 | Height (bottom of the shelf to top of diagonal assembly) - 25 and 7/8", (from top of shelf decking to top of diagonal assembly) - 24" | Length: each section is approximately 4 feet (depends on stud placement).

Rhino Shelf easy installation guide

RhinoMini:

     Depth (front to back) - 20 and 3/16 inches | Height (shelf to top of diagonal assembly) - 12 and 7/16 inches (from top of shelf decking to top of diagonal assembly) - 11" | Length: each section is approximately 4' (depends on stud placement).

Rhino Shelf Garage Storage installation

Corner Quickstart Kit:

     Same as Rhino Shelf®.

Rhino Combo:

      The Rhino Combo is a Rhino Shelf® AND a RhinoMini in one convenient package.

Rhino Shelf Garage Shelving Installation

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7. Is there a specific height requirement for the Rhino Shelf®?

Height is determined by your ceiling and your needs. In a typical scenario, we recommend 84 inches as the height at which Rhino Shelf should be installed. This height will clear most SUVs, vans, or large vehicles. 84 inches provides adequate space for cabinets, refrigerators, etc.. Also, 84 inches provides enough space for a person of average height to walk beneath the shelving, or to hang items such as bicycles, ladders, sporting equipment, gardening tools, etc.. This height will not conflict with opening doors. However, the installation height of your Rhino Shelf is fully customizable to your specific needs and wants. 

For example: In low-ceiling structures, consider a lower height.

*Note: If items are going to be hung underneath the shelves, allow adequate space for those items.

Rhino Shelf Kits are also a great storage option for over the garage door when space over the garage door track allows. At least 25 and 7/8 inches are needed.

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8. What is included in my Rhino Shelf® Universal Kit?

Universal Kits contain:

- All assemblies, which are pre-assembled for you. You may choose a powder- coated white finish or a Brushed Aluminum finish. All hardware (screws, nuts & bolts, and 3" lag bolts) are also included.

- Everything is wrapped and labelled clearly for installation.

- A pictorial installation QuickStart guide, Lifetime Warranty certificate, safety tips, and lumber requirements.

*Please note that lumber is NOT included - more details in FAQ #9.

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9. Lumber is not included? Why?

There are several great reasons that we do not ship lumber to our customers. Here are a few:

1. The cost to ship a single 2x4x96 board to most places in the United States exceeds $15. The price of that board at your local home improvement store fluctuates, but is most often around $4.00. Rhino Shelf would then need to charge our customers $19.00 to send a single board and you may need several. Our customers are too smart to pay that price, no one should pay that price, and we think too highly of our customers to charge that ridiculous amount. 

2. Rhino Shelf was designed and engineered to attach to the studs in your wall, wherever they may be. This precise measurement will almost never be EXACTLY 48 inches. 48 and 3/4 inches - 47 and 5/8 inches... Any inconsistencies in stud placement could make your measurement slightly longer or shorter than 48 inches. So, if we were to ship a 48" board, it's almost guaranteed to be the wrong length and it may be too short, thus wasting that board. Stud placement varies in every single structure.

3. We recommend 2x4s, but many of our customers use 2x6s, 2x12s, etc. which is perfectly fine. Sending the 2x4s might encourage a homeowner to use them when they really wanted a different lumber size.

4. Many of our customers choose a lumber species based on their preferences. If we shipped a Pine board, the homeowner might have preferred Fir. If we chose Spruce, the homeowner may want Cedar. All of these work well with Rhino Shelf, so our customers should choose the species of wood that they prefer. 

5. Heavy lumber is easily damaged in shipping. We manufacture the best garage storage shelving ever made. It is what we do best. We wrap each Rhino Shelf assembly carefully and package everything well for transportation. We have a reputation for our product arriving quickly and well-packaged.

Imagine shipping a bundle of lumber. The costs were detailed earlier, but add to them the cost of shipping materials. Imagine the disappointment of a customer when a bundle of lumber arrives damaged by the carrier. 

All of these reasons, and many more, encouraged us to not include the lumber. It's a common-sense move that saves the customer money, allows for customer preferences, and avoids the high shipping costs that neither benefit the customer nor our company.

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10. Since lumber is not included, how many 2x4x96 boards will I need?

For the Rhino Shelf, the Corner Quickstart Kit, and the top shelf of the Rhino Combo:

(# of feet of Rhino Shelf® purchased) divided by (4), then multiply by (2.5). Round any decimals or fractions up to the nearest whole board.

Example: (20 feet of Rhino Shelf®) divided by (4) = 5, then multiplied by (2.5) = 12.5. Rounded up is 13. 13 boards are required to complete a 20' Rhino installation.

For the RhinoMini and the bottom shelf of the Rhino Combo:

(# of feet of RhinoMini purchased) divided by (4), then multiply by (1.5). Round decimals or fractions up to the nearest whole board.

Example: (20 feet of RhinoMini) divided by (4) = 5, then multiplied by (1.5) = 7.5. Rounded up to 8. 8 boards are required to complete a 20' RhinoMini installation.

For your convenience, a chart with this information is included in each shipment.

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11. What is the weight limit / capacity of the Rhino Shelf® family of products?

Each 4' section of ANY Rhino Universal Kit will support 650 lbs. easily. To ensure the maximum amount of strength, please follow the installation instructions that are included in each kit. We have been installing and selling Rhino Shelf® for more than 16 years and there has never been a structural failure.

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12. Why are 2x4 boards recommended for the Rhino Shelf system?

1. Strength - If the 2x4s are used as suggested in a properly-installed Rhino Shelf system, load deflection (sagging) is avoided.

2. Versatility - Would you like to hang a bicycle, fishing rods, and/or a clothes rod beneath your Rhino Shelf? Numerous hooks, straps, and other hardware are available for very affordable prices. Visit the screw hook aisle at your local home improvement store for a variety of affordable options. No special, costly "add-ons" are needed.

3. Affordability - 2x4s are strong material for the money and you can cut them to fit. See our photo gallery for more information and design ideas.

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13. Can Rhino Shelf be attached to concrete or cinder block walls?

Yes. Instead of using the included 3-inch stainless steel lag bolts to secure the assemblies, use Tapcon screws in their place. In most cases, we recommend TapCons that are 1/4 inch in diameter with 1 and 1/4 inch in length. For more details on using Tapcon screws, call Rhino Shelf Customer Service (919) 331-0204.

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14. Can Rhino Shelf® be installed in metal or aluminum studs?

No. We do not recommend Rhino Shelf systems for these structures. For specific questions/situations, call Rhino Shelf® Customer Service (919) 331-0204.

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15. Can the diagonal support bracket be attached beneath the shelf instead of above?

No. Rhino Shelf was designed, engineered, and tested with the diagonal support reaching upward. Details about that design choice are discussed in FAQ #1. In short, the diagonal supports above the shelf frees spaces underneath for walking and/or hanging items.  The supports can also assist with keeping stacked items, such as totes from teetering over.

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16. How are Rhino Shelf® products attached to the wall?

Rhino Shelf is a wall-mounted design.  Each assembly is attached to the center of the stud using 4 stainless steel, high-quality lag bolts.  In most home construction, studs are placed 16" on center with most others being 24" on center. Therefore, Rhino Shelf® assemblies are attached every 3rd stud (or approximately 48") to accommodate our 4' sections.  Our pictorial QuickStart installation guide, included with each DIY kit, will assist in locating the center of the stud for proper assembly placement. The lag bolts used by Rhino Shelf are 3 inch x 1/4 inch  stainless steel. This does not compromise the structural integrity of your home and, in fact, makes your walls stronger. 

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17. What if the studs in my wall do not match 48" spacing?

That is completely fine and, in fact, Rhino Shelf was designed with variations in mind. Stud placement is rarely EXACTLY 48". 

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18. How do I locate the center of my studs and why is that important?

Specific details are included in every DIY kit to assist with finding the stud and then the center of stud. A spacer guide is included that will help with this process as well.  (The spacer guide helps when installing lumber too!) Anchoring the Rhino Shelf to the center of stud ensures the structural integrity of the system, supports the maximum weight, and increases the strength of the wall to which it is attached.

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19. What skills and tools are required to install Rhino Shelf® products?

Minimal handyman skills are needed. Basic tools are needed: tape measure, stud finder, 4' level, power drill, drill bits (1/8", 3/16", and 1/4"), hex-head drive sockets (1/4", 7/16", and 1/2"), wrench (1/2"), socket (1/2"), a pencil, safety glasses, and wood saw.

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20. How are orders shipped?

Orders are shipped within 24 hours in most cases (Monday-Friday, business days) of receiving the order. Weekend orders are processed on Monday. Orders are shipped via UPS Ground and picked up daily from our NC facility. Customers receive an order confirmation, shipping confirmation, and tracking information.  Orders shipped to the continental US are shipped free unless the customer needs special handling, Next Day, or 2nd Day service. Delivery times are dependent upon the shipping address. Customers in Alaska and Hawaii should call Customer Service for special pricing to help with shipping costs. International shipping is available: Call (919) 331-0204 for details.

Other subjects are covered on our Shipping and Returns page.

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21. How quickly are orders processed and shipped?

Orders are shipped within 24 hours in most cases (Monday-Friday, business days) of receiving the order. Weekend orders are processed on Monday.

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22. What items can be attached or hung to the cross members under the Rhino Shelf® system?

Bicycles seem to be the most common "get-off-the-floor" item. They can be hung horizontally or vertically. Ladders, wheel barrows, golf clubs, fishing rods, backpacks, book bags, hunting packs, camping gear, kayaks and canoes, surf boards, boogie boards, beach chairs, baskets for small items, and corn hole boards are only a small sample of things that our amazing customers have placed under our shelves. If you have any other great ideas, please share your pictures with us on Facebook.

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23. Are discounts available?

Yes. Save 10% when you use code "ORGANIZED" at checkout. Special discounts are offered occasionally for special events or holidays. Seasonal discounts are highlighted on the Home Page and Catalog Page when applicable. Discounts also apply for certain groups (military, police, fire & rescue). In some instances, discounts are based on the amount of order.  Call Customer Service to inquire if you qualify for any discounts.

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24. What payment methods are accepted?

Rhino Shelf accepts all major credit cards - Visa, MasterCard, American Express, Discover, JCB, and Diner's Club. We also accept PayPal, Elo, Apple Pay and Amazon Pay.  Payments are processed through our secure site and all credit card security processing guidelines are satisfied.

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25. What privacy measures does Rhino Shelf® provide for its customers?

A customer's personal information (such as addresses, phone numbers, and email addresses) are maintained in a secure database. Rhino Shelf will never sell personal information collected from its internet sites. We may share your personal information with third parties, like UPS shipping for example, that we hire to perform support services for us. These third parties are required to use the personal information that we share with them ONLY to perform services on our behalf and to treat your personal information as strictly confidential.

Security of Personal Information

Your personal information will generally be stored in Rhino Shelf's databases or databases maintained by our service providers.  Rhino Shelf maintains reasonable safeguards to protect the confidentiality, security and integrity of your personal information. We use secure socket layer (SSL) technology to transfer personal information over the Internet. Although we use security measures to help protect your personal information against unauthorized disclosure, misuse or alteration, as is the case with all computer networks linked to the Internet, we cannot guarantee the security of information provided over the Internet and will not be responsible for breaches of security beyond our reasonable control.

Links to Third Party Internet SitesRhino Shelf's Internet Sites may contain links to Internet sites that are not operated by Rhino Shelf. These links are provided as a service and so not imply any endorsement of the activities or content of these sites, nor any association with their operators.

Customer Payment Information - Payments are accepted through our merchant services who comply with federal security guidelines. We do not save your financial information (credit card numbers, security codes, etc.) locally.

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26. Does Rhino Shelf offer a warranty?

Yes. Please visit our Warranty Page for details.

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27. Does Rhino Shelf® offer a satisfaction guarantee?

Yes. Please visit our Guarantee Page for details.

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28. What if the Rhino Shelf that I purchased is lost or damaged during shipping?

If a product is lost or damaged in transit, please note that the damage/loss in the delivery receipt and obtain an inspection report for the damage from the carrier immediately. If product damage was concealed damage (not visible until the package was opened), report such damage within 5 business days from the date received. Otherwise, the responsibility will fall on the customer. Contact Rhino Shelf Customer Service for assistance (919) 331-0204 to report all damages or losses.

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29. What is Rhino Shelf®'s Return Policy?

For returns, call Rhino Shelf Customer Service (919) 331-0204 for a Return Authorization prior to returning any product. Returns must be completed within 30 days from the date of purchase. Rhino Shelf will provide a merchandise credit, refund, or an equal exchange for authorized returns. Shipping will be prepaid; CODs are not accepted. Custom orders are not returnable. Restocking charges up to 20% plus freight charges may apply to returns not adhering to the return policy.